Privacy Policy – Kelmatt.com.au
Effective Date: 24/07/2025
At Kelmatt Pty Ltd, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from www.kelmatt.com.au.
We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
📋 1. What Information We Collect
When you use our website or purchase from us, we may collect the following personal information:
🛒 Information You Provide
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment details (processed securely via third-party providers)
- Purchase and order history
📱 Information We Automatically Collect
- IP address
- Browser type and device information
- Website usage data and browsing behaviour
- Referrer (e.g. Google, direct)
- Cookies and tracking data (see Section 6)
🎯 2. Why We Collect Your Information
We collect your personal information for the following purposes:
- To process and fulfil orders
- To communicate with you about your purchase
- To provide customer support
- To improve our products, services, and website
- To send marketing communications (only if you’ve opted in)
- To comply with legal and tax obligations
💳 3. Payment & Security
We do not store your credit card or banking details. Payments made through our website are securely processed via third-party gateways such as [e.g. Stripe, PayPal, Afterpay].
We use SSL encryption and restrict access to sensitive data to authorised personnel only.
🔁 4. Sharing Your Information
We may share your personal information with trusted third parties when necessary to:
- Fulfil your order (e.g. couriers and delivery partners)
- Process payments (e.g. payment gateways)
- Manage our website and IT systems (e.g. hosting providers)
- Send marketing emails (only with your consent)
- Comply with legal requirements
We will never sell or rent your personal information.
📦 5. International Disclosure (If Applicable)
While we are an Australian business, some of our third-party service providers (e.g. cloud storage or email services) may store or process data overseas. When this occurs, we take reasonable steps to ensure your data is handled in accordance with Australian Privacy Principles.
🍪 6. Cookies & Website Analytics
We use cookies and similar technologies to:
- Enable core website functions (e.g. cart, login)
- Improve user experience
- Analyse site usage (via tools like Google Analytics)
You can control or disable cookies through your browser settings.
📧 7. Marketing Communications
If you opt in, we may send you promotional emails about new products, special offers, or updates. You can unsubscribe at any time using the link in our emails or by contacting us directly.
👤 8. Accessing and Updating Your Information
You have the right to:
- Access personal information we hold about you
- Request corrections if information is inaccurate or outdated
- Withdraw consent for marketing at any time
To make a request, contact us at sales@kelmatt.com.au.
🧒 9. Children’s Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect data from minors.
🕒 10. Data Retention
We keep your personal information only for as long as needed to:
- Provide products and services
- Meet legal and tax requirements
- Resolve disputes or enforce agreements
📝 11. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the revised effective date.
📞 12. Contact Us
For questions about this Privacy Policy or to make a privacy-related request, please contact:
Kelmatt Industries Pty Ltd
📧 Email: sales@kelmatt.com.au
📞 Phone: (03) 9763 8522
🌐 Website: www.kelmatt.com.au