You can request changes (size, quantity, collection date) before your order has been marked ready. Please contact us as soon as possible on 03 9763 8522 or sales@kelmatt.com.au if you’d like to make any changes. You will need to pay the difference if items are added or you select a more expensive variant of the same product (e.g. larger size). If you select a cheaper variant a refund will be issued. Once your order is ready for collection, changes may not be possible.

Yes — our standard Returns Policy applies. If you picked up your item via Click & Collect and want to return/exchange it, please ensure the product is in its original condition and contact us for instructions. Our general policy is available on our website under “Returns Policy”.

Yes. If you’d like someone else to collect your order, please notify us in advance with their name and contact details. Also provide the collector with a copy of the order confirmation.

This ensures a smooth handover.

Yes — please bring your order confirmation (email or printed).

This helps us match you to the correct order and ensure safe collection.

At checkout, choose “Click & Collect” as your delivery method. Once you complete your order, we will notify you by e-mail when it’s ready for pickup.

Typically orders for stock items are ready on the same business day that the order is placed or Monday if the order is placed Friday night or over the weekend. On the rare occasion we’re out of stock of an item you’ve ordered, we’ll make more within one to two business days.

Not to worry, this does happen occasionally. Please notify us via e-mail (sales@kelmatt.com.au) including your delivery address, contact name and phone number. We will e-mail you an invoice for the shipping. Once payment has been received, your goods will be dispatched via our regular shipping channels.

Yes, you can place your order online and choose the Click & Collect option, but please ensure you or your nominated collector can attend in person at the Scoresby facility. If this isn’t feasible, you will need to select our standard postage/shipping option instead.

No — Click & Collect is free of charge

Our factory/warehouse is open for collections Monday to Friday, 7am – 4:30pm, excluding public holidays.

If your order is not collected within a reasonable time, we may contact you to remind you that your order is awaiting collection. If it remains uncollected or we cannot contact you, your order may be cancelled and refund issued less administration fees.

Click & Collect is a service where you place an order online and then pick up your purchase from our factory/warehouse location, instead of having it delivered.

You can pick up your order from:
36 Jellico Drive, Scoresby VIC 3179

On arrival, please head through the blue door of number 36 Jellico (not 34 Jellico – this is our inward goods entrance) and our friendly team will be there to assist.