We hope you love your new Kelmatt products just as much as we do!
Please contact firstname.lastname@example.org if you wish you advise of a potential return, including all relevant details. This includes photos/video of potential faults or inaccuracies. You will receive a confirmation email within 3 business days of lodging your return email.
From when a parcel is received at our warehouse, please allow up to 7 business days for your return to be finalised. Please note, we do not issue refunds on non-faulty items, only a store credit will be provided once your return item/s is/are received back at our warehouse.
You can then use this credit note to either repurchase your item/s in a different size, model, colour, or choose something completely different from our website. A store credit will not include shipping costs.
Please note, custom made products or individually branded items will not be eligible for return.
We do not offer full refunds or physical exchanges for a product unless it is deemed faulty upon inspection. In some scenarios, we may require the faulty item to be returned to us for further inspection.
Our return policy lasts 14 days from the date that the product is delivered to your nominated delivery address. If this timeframe has passed since receiving your product(s), unfortunately we cannot offer you a store credit or refund.
*Please note: When returning a parcel, we suggest using standard/ regular post as this will be the most cost-effective option. Customers are required to keep all relevant return information, including their return tracking number, in case any issues arise. If the package is lost while being returned to us, unfortunately Kelmatt Australia is not at fault.
Customers are required to cover all costs involved with returning products. If any product(s) returned goes against our product return eligibility, the customer will be contacted and given the option to have this returned back to them (at customers cost), or for this to be disposed of. We are not the couriers and cannot be held liable for any costs which are incurred while using their services. All returns will be shipped back to our warehouse at 36 Jellico Drive, Scoresby, VIC, 3179 Australia.
To be eligible for a return:
All items are thoroughly inspected before any action is taken. If the item being returned does not comply with our standards as mentioned above, the customer will be contacted.
Gift cards are not eligible for returns or refunds.
Coupons and discount codes are not eligible for transfer, multiple use or resale.